Note: The following topic is for Premium Mobile administrators.
This setting enables you to request, approve or cancel the request for client purge. When the request for purging client data is received, the application sends the request to the relevant approver for further actions.
Note: You can click Show Logs to view the log messages related to the purge process.
To request for client purge, perform the following steps:
1. From the Organize tab in your Tool Bar, click Client Settings.
2. In the Client Settings menu, click the Client Purge Data link.
3. Click Request Client Purge.
The application performs the following actions:
a. Sends the client purge request to the approver.
b. Displays a message in the home page indicating about the purge request and to reach out to administrator or support to cancel the request.
c. Sends email to relevant recipients added in the Client Purge Data Settings notifying about the purge request.
As an approver of the client request, you can approve or cancel the request.
To approve or cancel client purge request, perform the following steps:
1. From the Organize tab in your Tool Bar, click Client Settings.
2. In the Client Settings menu, click the Client Purge Data link.
3. In the Client Purge page, do one of the following:
d. Select
Cancel Client Purge to reject
the purge request.
The application updates the Status
field to Canceled and sends email to relevant recipients added in the
Client Purge Data Settings notifying about the purge status.
e. Select
Approve Client Purge to approve
the purge request.
The application updates the Status
field to Approved, displays a message stating the estimated date for purge
execution and sends email to relevant recipients added in the Client
Purge Data Settings notifying about the purge status.
Note: If the purge process fails for some reason, you can click the Resume button to continue the process.