Note: The following topic is for Premium Mobile administrators.
The Premium Mobile SLA Settings allow administrators to define SLA (service level agreement) to configure the time duration taken by fulfiller to complete a service request raised by a customer.
To edit Premium Mobile SLA Settings, perform
the following steps:
1. From the Organize tab in your Tool Bar, click Client Settings.
2. In the Client Settings menu, click the Procurement Configuration link.
3. In the Procurement Configuration section, click the Edit link corresponding to SLA Settings.
The SLA Settings screen appears.
4. In the Procurement Transaction Type field, select the transaction type for which you want to set the SLA and click Search.
5. In the SLA Submission Timer and SLA Completion Timer fields, specify the duration (hours) for submitting and completing transaction.
6. Click Update.
The SLA is updated for the selected transaction type.