The following procedure guides you through the process of using the Wizard to upgrade to a new phone or device with the same carrier. An example is given where a new iPhone®, along with an updated service plan and accessories, is requested. For information about transferring your service to a different carrier, see Change Carriers. For information about switching your phone number to a different device that you already own, see Switch Devices.
Note: Some of the features available in Premium Mobile may be restricted by your administrator. This procedure details all of the features to which you may have access.
To upgrade to a new phone or device with the same carrier, perform the following steps:
1. In your Home page, select the Change My Current Service or Device radio button and click the service link for which you want to upgrade a device.
2. In the Mobile Procurement screen:
a. Click the Change Device link.
b. Click the Same Carrier link.
3. In the Country and/or Zip/Postal Code screen:
a. Select the country where your service is used.
b. Enter the zip/postal code where your service is used.
c. Click the Continue link to proceed.
4. In the Mobile Procurement screen:
a. Select a phone or wireless device.
Your available phones and wireless devices are displayed with pricing that corresponds to your company's carrier contracts.
You may use the Device Category, Carrier, Make, Model, Internal Memory, Color, and Wi-Fi Only to filter your options.
The out of policy 
icon indicates devices that are out of policy and may require additional
approval for processing. You may click this icon to view available out
of policy messages.
When available, you may click the custom
message 
icon to display a
message related to the device.
To view information about a phone or device before you select it, hold your curser over the icon or device and click the Quick Look link to display an information popup.
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You can select a new phone or wireless device to add to your Shopping Cart in either of the following ways:
Hold your curser over the icon or device and click the Add to Cart link.  |
Drag-and-drop your selection into the Device section of your Shopping Cart.  |
 |
The
The
The Shopping Cart
will remain available on the left side of your screen throughout
the ordering process. As you progress through the ordering process,
additional information will be added to the Plan,
Features, and Accessories
areas. The |
b. Click the I don't need a plan link.
For information about changing your plan, see Change Plan or Change Carriers.
5. In the Enter Information screen, provide the information requested and click the Continue button to proceed.
Required information fields are denoted with a red asterisk (*).
If your order involves shipment you may be prompted to enter a Shipping Address.
Note: The administrator configures the ability to edit the shipping address. To edit the shipping address, contact your administrator.
Enter the Contact Phone Number and Ext that the fulfiller may call for questions or additional information.
In the Additional Instructions and Other fields, enter any notes or comments to guide the fulfiller in completing your request.
Depending on the type of transaction and the payment policies established by your company, you might be prompted to enter a valid credit card and billing address for the portion of the order for which you are liable.
In the Date to Enter Fulfilment field, specify a date for the order to be fulfilled. The order will be fulfilled only on the scheduled date even if the processing is completed earlier.
6. In the Confirm Order screen, verify the information presented and click the Complete button.
Before you click the Complete button, you may use the Shopping Cart features or the Edit Order Details button to return to previous Premium Mobile screens.
After you click the Complete button, the Order Submitted screen displays order and invoice information. Your order is assigned a Vendor Order Number. You may view order information in the User Profile screen of the employee for whom the order was placed. If you are authorized, you may view the information in the Order Status report.
